The Business That Creates the Best Experience Wins
The business that creates the best experience wins.
I’ll let you stop and think about that.
The businesses that you enjoy, the businesses that you like their products, the businesses that you recommend and frequent, what's your experience with that business? It's probably favorable.
We don't like to repeat bad experiences again and again.
You know, we recently had someone do some work in our home. They did very nice craftsmanship. The process was okay, but the experience was less than desirable. I won't refer them. They're a great provider if you're looking at just craftsmanship, but the experience sucked.
The business that creates the best experience wins.