Introspection and Empathy
Only with introspection will you be able to be empathetic with others.
When we talk and communicate with others, we try to connect with others. We have to stop and say introspectively, "What am I saying, and what result am I getting? Am I saying something that's building them up or tearing them down?"
Have you ever had a situation where you've said something offhanded? Maybe you were trying to make a joke, and the person you're speaking with responds to it negatively. They have that look on their face, “Oh no, you didn’t.” I sure know that look!
Instead of thinking they're too sensitive, say to yourself, "Oh, okay, I read that situation wrong. I was trying to make a joke. They weren't on the same page. I need to own it and not blame it on others."
Once we blame it all on others, we're not introspective, and we can't be empathetic. It's just not possible. We become callous in our hearts. I've lived there; it’s not a good place to live.
You don't impact people when it becomes about you by saying, "They're too sensitive, they need to get over it, they need..." whatever.
So, have some introspection. Only with introspection will we be able to be empathetic to others.